Our philosophy for Secret Shopper reports is based on "catching people" doing things right, so that they will do the right things better and more often. We focus on helping our restaurant clients grow, enabling them to reach a higher level of service and culinary skill so that their guests will return more often and tell others about their great dining experience.
Click here to view our client admin and to see a sample report. Please use the user name "new" and the password "sample"
Our performance evaluation program, Service Solutions, will increase service awareness, heighten staff expectations and create the "wow" that your guests expect. Unlike the typical "secret shopper report" where the focus is on "spying", we focus on the training and educating your staff members so that they become more honest, friendly and informed and can perform their job more efficiently and effectively.
The Solomon Group will learn your business, we will review your training materials and focus on your concerns and needs. We will create a report that is unique to your business and it will be custom designed especially for you.
Our evaluations are a combination of Yes and No questions along with narrative comments about the shopper's experience. We will report on the overall experience of a guest. The information you receive will be accurate and honest.
The Solomon Group will give you the detailed facts, without the views of a consultant, private investigator or food critic, but simply put, the facts based on the perspective of a well-trained consumer.
Our evaluators come from all over the country. They are students, moms and dads, professionals, entrepreneurs, teachers, service and restaurant personnel, managers and retired business people. They come from different walks of life, but they share an important skill: They are detail-oriented, responsible and fair.
You will receive your reports in a very timely and efficient manner through the Internet. All of the recipients of the evaluation (owners, directors, managers and so on) will receive an e-mail notification that a report is finished. A secured link to our website will be provided in the e-mail so that you can go directly to your report through the e-mail.
In addition, we provide a statistics page within the website so that you can query the data within your reports to provide you with a statistical analysis of the responses in your evaluations.
We can show you how to coach your staff effectively by using our reports. And we can help you use these evaluations as a motivational tool and create a reward system for "great" reports. Thus you will see an immediate improvement on both service and morale.
When your service is top notch then guests will return more often and tell others about their great experience.
The Solomon Group does not require a contract, however Service Solutions works best over time and the best results for this program is two reports per month on a continual basis.
Our reports are reasonably priced and we only bill for reimbursement for food, beverages and gratuity. We will not charge you for any other added expenses such as postage, faxes, mileage or any other unnecessary fees.
The Solomon Group offers volume discounts for clients with many store locations or clients who are doing multiple reports per month.
Click here to see a sample report and view our client tools. Please use the user name "new" and the password "sample"
